• Unified Communication Channel: Manage all inquiries from Viber, Telegram, Facebook Messenger, Instagram, and other channels within a single, centralized Bitrix24 interface. No more switching between apps!
• Instant Access to Information: Your managers can respond to customers on Viber directly from Bitrix24, with full access to interaction history, orders, and other CRM data.
• Personalized Messaging: Send individual and automated Viber messages: order confirmations, delivery status updates, meeting reminders, special offers, and much more.
• Boost Customer Loyalty: Provide fast and effective support where it's convenient for your customers, significantly enhancing their experience and loyalty to your brand.
• Increase Sales: Utilize Viber Business Messages for proactive communication, informing about promotions and new products, stimulating repeat sales.
• Automate Routine Tasks: Set up automatic replies and scenarios for common questions, freeing up your managers' time for more complex tasks.

Integrating Viber Business Messages into Bitrix24 Open Line allows you to receive and send messages directly from your CRM system. Your employees work in the familiar Bitrix24 environment, and clients receive responses in a messenger convenient for them.

Connect Viber Business Messages to your Bitrix24 Open Channels today and experience the benefits of efficient, centralized, and personalized communication.

Elevate Your Customer Communication: Introducing Our plugin Integration for Bitrix24

Tired of juggling multiple platforms for customer outreach? Our SMSBAT integration for Bitrix24 goes far beyond basic messaging, transforming your customer communication into a streamlined, powerful, and efficient operation.

While competitor plugins might offer simple SMS sending, our solution is engineered for the modern business, providing a comprehensive suite of features that leverage the full potential of SMSBAT:

• Viber Business Messaging & Bulk Marketing Campaigns: Launch targeted marketing campaigns and send mass Viber Business Messages directly from your Bitrix24 CRM.
• Individual Shipments: Send single, personalized messages with ease, ensuring direct and timely communication.
• Full-Fledged Business Chat via Open Channels: Engage in rich, real-time conversations with your customers, all centralized within Bitrix24's Open Channels.
• Receive Incoming Inquiries into Open Channels: Capture all customer queries from various channels directly into your Open Lines for swift and organized responses.
• Connect Viber & Telegram Bots to Open Channels: Integrate your existing Viber and Telegram bots to enhance automation and manage bot interactions seamlessly.
• Advanced Cascading Message Delivery: Maximize message reach and delivery success with our unique cascading delivery system:
  • 1. Telegram Bot
  • 2. Viber Bot
  • 3. Viber Business Messages
  • 4. RCS & SMS
    This ensures your message gets through, no matter the customer's preferred channel.
• Centralized Client Request Management: Consolidate all incoming client requests into your Open Channels, giving your team a single, unified view of all customer interactions.

Our plugin boasts an intuitive installation and configuration process, allowing you to quickly deploy and start benefiting from its advanced features. Automate your messaging workflows with robots and triggers, saving time and ensuring no customer interaction is missed. Leveraging our specialized application architecture and the Marketing module, you can manage and execute all your outreach efforts directly within your Bitrix24 CRM.